HR Managers Stereotyping Frontline Managers

Autor/inn/en	Boehme, Laura; Russ-Eft, Darlene; Rovens, John; Rovens, Andrew
Titel	HR Managers Stereotyping Frontline Managers
Quelle	In: International Journal of Training and Development, 27 (2023) 3-4, S.360-380 (21 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Russ-Eft, Darlene)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1360-3736
DOI	10.1111/ijtd.12304
Schlagwörter	Human Resources; Administrator Attitudes; Administrator Effectiveness; Competence; Job Skills; Leadership Qualities; Stereotypes + Suchen Sie Ihr Suchwort? Humankapital; Kompetenz; Produktive Fertigkeit; Führungseigenschaft; Klischee
Abstract	This study explored how human resource (HR) leaders' biased perceptions of frontline manager (FLM) effectiveness influence HR ratings of FLM competencies, resulting in insufficient training and job preparation for these critical employees. The literature review examined FLM research, ratings of supervisory competencies and the underlying theoretical frameworks of implicit leadership theory and leadership categorization theory, and their relationship to informal learning. The research used mixed methods, with a qualitative critical incident study to identify competencies, followed by a quantitative survey to compare ratings, followed by qualitative in-person interviews to confirm survey findings. Results revealed a significant difference between HR and other raters of FLMs, including the FLMs themselves, with regard to FLM effectiveness, and these differences are informed by HR stereotypes of FLMs. Recommendations and implications suggest HR's role in providing unbiased assessment could lead to essential FLM training and development. (As Provided).
Anmerkungen	Wiley. Available from: John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030. Tel: 800-835-6770; e-mail: cs-journals@wiley.com; Web site: https://www.wiley.com/en-us
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01