Students' Satisfaction towards Academic Advising Service

Autor/inn/en	Ismail, Azianti; Roslan, Liyana; Ismail, Herda Balqis; Salleh, Noor Azlina Mohd
Titel	Students' Satisfaction towards Academic Advising Service
Quelle	In: Asian Journal of University Education, 17 (2021) 3, S.291-298 (8 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1823-7797
Schlagwörter	Student Satisfaction; Academic Advising; College Students; Foreign Countries; Reliability; Empathy; Quality Assurance; Multiple Regression Analysis; Individual Differences; Malaysia + Suchen Sie Ihr Suchwort? Akademischer Rat; Collegestudent; Ausland; Reliabilität; Empathie; Qualitätssicherung; Individueller Unterschied
Abstract	Effective academic advising service has been found to bring positive benefits to educational institutions to increase students' retention rates and graduation. This study sought to find the essential attributes in public university academic advising service in UiTM Pasir Gudang campus, Malaysia, which may be used to improve the service provided to the students. Quantitative research was conducted using a questionnaire adapted from Parasuraman's SERVQUAL model with a sample size of 221. The study aimed to examine the relationship between service quality dimensions and students' satisfaction. Descriptive statistics, correlation, and multiple regression analysis were used to analyse the questionnaires. Multiple regression analyses results showed reliability and empathy were two dimensions that had significant relationship with students' satisfaction. The results also demonstrated a statistical difference in academic advising service satisfaction among the students according to their years of study and meeting frequency with advisors. The findings of this study may be valuable for the institution to understand the factors that are most significant to further improve the students' satisfaction level in academic advising service. (As Provided).
Anmerkungen	UiTM Press. Asian Centre for Research on University Learning and Teaching, Faculty of Education, Penerbit UiTM, Universiti Teknologi MARA, Bangunan Fakulti Pengurusan Hotel dan Pelancongan, 40450 Shah Alam, Selangor Darul Ehsan, Malaysia. Web site: https://ajue.uitm.edu.my/
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01