Sometimes the Customer "Isn't" Always Right: Problem Solving with Parents

Autor/in	Stephens, Karen
Titel	Sometimes the Customer "Isn't" Always Right: Problem Solving with Parents
Quelle	In: Exchange: The Early Childhood Leaders' Magazine Since 1978, (2004) 158, S.68-73 (6 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0164-8527
Schlagwörter	Early Childhood Education; Preschool Teachers; Parent Teacher Cooperation; Family School Relationship; Conflict Resolution; Staff Role; Stress Management; Problem Solving; Ethics + Suchen Sie Ihr Suchwort? Early childhood; Education; Frühkindliche Bildung; Frühpädagogik; Pre-school education; Preschool education; Erzieher; Erzieherin; Kindergärtnerin; Vorschulerziehung; Vorschule; Parent teacher relation; Parent-teacher cooperation; Parent-teacher relation; Parent-teacher relationship; Parent teacher relationship; Eltern-Lehrer-Beziehung; Conflict solving; Konfliktlösung; Konfliktregelung; Stressmanagement; Stressbewältigung; Problemlösen; Ethik
Abstract	Relationships become so close in early childhood programs that many parents describe early childhood staff as their children's "extended family." And yet, no matter how genuine attachments are, there still remains the fact that parents are, in fact, the school's paying customers. When money is exchanged in the U.S., the typical rule of thumb for business culture is "The Customer is Always Right." However, there are instances wherein parents ask the school for services that are not in children's best interests. As such, conflicts occur between a school's staff and parents. This article provides strategies on how these types of conflicts can be minimized or prevented. (Contains 22 resources.) (ERIC).
Anmerkungen	Exchange Press, Inc.. P.O. Box 3249, Redmond, WA 98073-3249. Tel: 800-221-2864; Fax: 425-867-5217; e-mail: info@ChildCareExchane.com; Web site: www.childcareexchange.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10