Literaturnachweis - Detailanzeige
| Autor/inn/en | Burke, Liz; Beranek, Lea |
|---|---|
| Titel | Call Us: Development of a Library Telephone Enquiry Service |
| Quelle | In: Australian Library Journal, 55 (2006) 3, S.211-223 (13 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0004-9670 |
| Schlagwörter | Library Services; Telecommunications; Academic Libraries; Pilot Projects; Foreign Countries; Australia |
| Abstract | The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service model where telephone calls are redirected to a central number. This model was trialled and piloted in 2003 and 2004 before being implemented as a permanent feature of the library's service in 2005. (Contains 6 tables, 1 figure, and 1 footnote.) (As Provided). |
| Anmerkungen | Australian Library and Information Association. P.O. Box 6335, Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
Literaturbeschaffung und Bestandsnachweise in Bibliotheken prüfen
Permalink als QR-Code
Inhalt auf sozialen Plattformen teilen (nur vorhanden, wenn Javascript eingeschaltet ist)
Teile diese Seite:
