Towards a Framework for Business Process Reengineering in Higher Education

Autor/in	Abdous, M'hammed
Titel	Towards a Framework for Business Process Reengineering in Higher Education
Quelle	In: Journal of Higher Education Policy and Management, 33 (2011) 4, S.427-433 (7 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1360-080X
Schlagwörter	Higher Education; Total Quality Management; Administrative Organization; Information Technology; Administrative Change; Efficiency; School Culture; Cultural Context + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Quality management; Qualitätsmanagement; Informationstechnologie; Effectiveness; Effektivität; Wirkungsgrad; Schulkultur; Schulleben
Abstract	In this paper, a conceptual and operational framework for business process reengineering in higher education is proposed. The outline of a sequential and non-linear four-step framework designed to reengineer higher education administrative and academic processes is presented. The first two steps, initiating and analysing, are used to examine, document, and flowchart the process targeted for reengineering; the last two steps, reengineering/implementing and evaluating, are intended to prototype, put into operation, and assess the effectiveness of the reengineered process. Early involvement of stakeholders, an in-depth understanding of the organisational and socio-cultural context, sustained support from senior leadership, and planned leveraging of information technology are critical to successful implementation. (Contains 1 figure.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10