Virtual Reference Service in Academic Libraries in West Africa

Autor/in	Sekyere, Kwabena
Titel	Virtual Reference Service in Academic Libraries in West Africa
Quelle	In: Journal of Library & Information Services In Distance Learning, 5 (2011) 1-2, S.3-9 (7 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1533-290X
Schlagwörter	Academic Libraries; Foreign Countries; Reference Services; Technology Uses in Education; Electronic Libraries; Higher Education; Synchronous Communication; Surveys; Users (Information); Librarians; Internet; Africa; Burkina Faso; Cabo Verde; Cameroon; Cote d'Ivoire; Ghana; Mali; Mauritania; Nigeria; Senegal; Sierra Leone + Suchen Sie Ihr Suchwort? College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Ausland; Literaturdienst; Technology enhanced learning; Technology aided learning; Technologieunterstütztes Lernen; Digitale Bibliothek; Elektronische Bibliothek; Hochschulbildung; Hochschulsystem; Hochschulwesen; Survey; Umfrage; Befragung; Benutzerprofil; Nutzer; Librarian; Bibliothekar; Bibliothekarin; Afrika; Kamerun; Mauretanien
Abstract	As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they offer. This research investigated virtual reference services offered by 79 academic libraries in ten West African countries. It was found that less than 40% provide any virtual reference service including phone, fax or email, and almost none take advantage of more advanced technologies such as chat or text messaging. (Contains 2 tables.) (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10