From Tedious to Timely: Screencasting to Troubleshoot Electronic Resource Issues

Autor/inn/en	Hartnett, Eric; Thompson, Carole
Titel	From Tedious to Timely: Screencasting to Troubleshoot Electronic Resource Issues
Quelle	In: Journal of Electronic Resources Librarianship, 22 (2010) 3-4, S.102-112 (11 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1941-126X
Schlagwörter	Distance Education; Academic Libraries; Librarians; Computer Software; Users (Information); Troubleshooting; Vendors; Tutoring; Computers; Internet; Visual Aids; Higher Education + Suchen Sie Ihr Suchwort? Distance study; Distance learning; Fernunterricht; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Librarian; Bibliothekar; Bibliothekarin; Benutzerprofil; Nutzer; Störfall; Vendor; Anbieter; Förderkonzept; Nachhilfeunterricht; Digitalrechner; Anschauungsmaterial; Hochschulbildung; Hochschulsystem; Hochschulwesen
Abstract	The shift from traditional print materials to electronic resources, in conjunction with the rise in the number of distance education programs, has left many electronic resource librarians scrambling to keep up with the resulting inundation of electronic resource problems. When it comes to diagnosing these problems, words do not always convey all the necessary details. Therefore, it is up to the electronic resource librarian to find alternative ways to communicate the problem. This article examines ways to leverage screencasting software in working with vendors, colleagues, and other libraries, and--most important--patrons to resolve these issues. (Contains 5 notes.) (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10