Literaturnachweis - Detailanzeige
| Autor/in | Ousley, Melissa |
|---|---|
| Titel | The Luke Principle: Counting the Costs of Organizational Change for One-Stop Service Models in Student Affairs |
| Quelle | In: College Student Affairs Journal, 26 (2006) 1, S.45-63 (19 Seiten)
PDF als Volltext (1); PDF als Volltext kostenfreie Datei (2) |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0888-210X |
| Schlagwörter | Organizational Change; Costs; Models; Student Personnel Services; Student Personnel Workers; Career Centers; Cost Effectiveness; Program Implementation; Community Colleges; Shared Resources and Services; Case Studies; Interviews; Delivery Systems; Program Attitudes |
| Abstract | The Luke Principle states that the successful implementation of any organizational change requires a counting of the costs (Ousley, 2003). As developers do not construct a building, nor do governments go to war, without counting costs, administrators in higher education should not reorganize units or merge departments without counting costs. This manuscript addresses the costs of implementing a one-stop service model. In the implementation of a one-stop service center, the costs include (a) the remodeling of facilities; (b) the acquisition and training associated with technology; (c) the opportunity costs of choosing the one-stop model over an alternative model; (d) the hiring, training and compensation of staff; and (e) the emotional costs for staff as they make a paradigm shift, learning new tasks and adapting to an environment with new boundaries and relationships. This article presents findings from qualitative research on one-stop service centers in three community colleges. The effectiveness of the organizational change from a silo model, where parts of a process or service are provided by separate departments, to a one-stop model, where processes and services are integrated in a single location, is evaluated for each site. (ERIC). |
| Anmerkungen | Southern Association for College Student Affairs. e-mail: admin@sacsa.org; Web site: http://www.sacsa.org |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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