Literaturnachweis - Detailanzeige
| Autor/in | Moorcroft, Heather |
|---|---|
| Titel | The Perfect Place to Work? Australian Academic Libraries and Unacceptable Behaviour |
| Quelle | In: Australian Academic & Research Libraries, 40 (2009) 3, S.206-221 (16 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0004-8623 |
| Schlagwörter | Academic Libraries; Behavior Problems; Library Personnel; Surveys; Foreign Countries; Users (Information); Violence; Antisocial Behavior; Occupational Safety and Health; Library Administration; Risk Management; Australia |
| Abstract | Despite the stereotype of libraries as peaceful retreats, unacceptable behaviour is a reality that desk staff have to deal with. This paper outlines the results of two surveys conducted at Charles Darwin University Library to investigate the extent to which this is a problem in Australian academic libraries. The first survey went to CAUL (Council of Australian University Librarians) and the results made available via the CAUL website. As this survey was completed only by management, a second survey was conducted with front desk staff and via the Lending and Document Delivery Group of the Queensland University Libraries Office of Cooperation (QULOC). (Contains 36 notes.) (As Provided). |
| Anmerkungen | Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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