The Interplay between Change and Learning at the Workplace: A Qualitative Study from Retail Banking

Autor/inn/en	Hetzner, Stefanie; Gartmeier, Martin; Heid, Helmut; Gruber, Hans
Titel	The Interplay between Change and Learning at the Workplace: A Qualitative Study from Retail Banking
Quelle	In: Journal of Workplace Learning, 21 (2009) 5, S.398-415 (18 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1366-5626
DOI	10.1108/13665620910966802
Schlagwörter	Banking; Content Analysis; Professional Development; Work Environment; Employees; Responsibility; Competence; Employment Qualifications; Change; Job Skills; On the Job Training; Knowledge Level; Germany + Suchen Sie Ihr Suchwort? Bankgeschäft; Inhaltsanalyse; Arbeitsmilieu; Employee; Arbeitnehmer; Beschäftigter; Verantwortungsübernahme; Zuständigkeit; Kompetenz; Employment qualification; Vocational qualification; Vocational qualifications; Berufliche Qualifikation; Wandel; Produktive Fertigkeit; Training-on-the-Job; Wissensbasis; Deutschland
Abstract	Purpose: The purpose of this paper is to analyse employees' perception of a change at their workplaces and the requirements for learning, and factors supporting or inhibiting learning in the context of this change. Design/methodology/approach: Data collection included personal face-to-face semi-structured interviews with ten client advisors in the retail-banking department of a German bank. The interviews took place during a time when the participants' workplaces were affected by a drastic change, namely the implementation of an integrated consulting concept. The data were analysed by a qualitative, content analysis approach, adapting Billett's framework for analysing workplace changes. Findings: Challenges and requirements for learning as a consequence of the workplace change were analysed. The results show that the employees realised many affordances of the modification of work routines, especially concerning work performance, professional knowledge, and professional role. Thus, employees recognised the change as an opportunity for the acquisition of knowledge and competence development. Originality/value: This paper contributes to the understanding of workplace change's effect on employees' knowledge, work routines and professional development. (Contains 4 tables.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10