Using Text Messaging to Support Administrative Communication in Higher Education

Autor/in	Naismith, Laura
Titel	Using Text Messaging to Support Administrative Communication in Higher Education
Quelle	In: Active Learning in Higher Education, 8 (2007) 2, S.155-171 (17 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1469-7874
DOI	10.1177/1469787407078000
Schlagwörter	Higher Education; Office Occupations; College Administration; Electronic Mail; Electronic Equipment; Information Services; Feasibility Studies; User Satisfaction (Information); College Students; Foreign Countries; Foreign Students; English (Second Language); Focus Groups; Student College Relationship; Information Dissemination; Technology Uses in Education; China; Russia; South Korea; Taiwan; Trinidad and Tobago; Turkey; United Kingdom + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Clerical occupations; Büroberuf; College administrators; Hochschulverwaltung; Elektronischer Briefkasten; Elektronisches Gerät; Informationstätigkeit; Benutzerfreundlichkeit; Collegestudent; Ausland; English as second language; English; Second Language; Englisch als Zweitsprache; Informationsverbreitung; Technology enhanced learning; Technology aided learning; Technologieunterstütztes Lernen; Russland; Korea; Republik; Trinidad und Tobago; Türkei; Großbritannien
Abstract	To be effective in higher education, text messaging must be effectively integrated into both the student and staff experience. These user groups provided input into the design of StudyLink, an email to text message service. A small-scale trial was conducted over a period of two academic terms to investigate the feasibility of using this system in a real educational setting. Students reported high satisfaction with the quantity and content of the text messages and tutors reported changes in behaviour that were directly attributable to the use of text messaging. Administrative staff members were able to integrate this service into their current means of communicating with students, though there were some difficulties in composing appropriate text messages. Students were able to effectively receive and act on text messages, but ambiguities introduced with sending text messages were not resolved. (Contains 1 figure and 2 tables.) (Author).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10