The Impact of a Short Self-Management Training Intervention in a Retail Banking Environment

Autor/inn/en	Pattni, Indira; Soutar, Geoffrey N.; Klobas, Jane E.
Titel	The Impact of a Short Self-Management Training Intervention in a Retail Banking Environment
Quelle	In: Human Resource Development Quarterly, 18 (2007) 2, S.159-178 (20 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1044-8004
DOI	10.1002/hrdq.1198
Schlagwörter	Program Effectiveness; Intervention; Self Efficacy; Control Groups; Banking; Self Management; Pretests Posttests; Instructional Effectiveness; Performance Based Assessment; Hypothesis Testing; Hospitality Occupations; Research Methodology; Quasiexperimental Design + Suchen Sie Ihr Suchwort? Self-efficacy; Selbstwirksamkeit; Bankgeschäft; Selbstmanagement; Unterrichtserfolg; Leistungsermittlung; Hypothesenprüfung; Hypothesentest; Gastgewerbegehilfe; Research method; Forschungsmethode
Abstract	The study discussed in this article investigated the impact of a short self-management skills training course on frontline bank employees' learning about the use of self-management to overcome obstacles to the initiation of banking product sales, perceived self-efficacy in initiating the sale of a product, and performance in activities related to customer service. Trainees' scores on these measures were compared with a control group at three times (prior to training, four weeks posttraining, and twenty-four weeks posttraining). The results suggest that self-management training can be a valuable intervention in itself and need not be used solely as a posttraining intervention. Possible explanations for the across-the-board increase in performance observed in the study are discussed, as are some practical and ethical implications of this observation. (Contains 3 tables and 2 exhibits.) (Author).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10