Predictors of Patient Satisfaction and Perceived Quality of Healthcare: College Healthcare Providers and Students' Communication

Autor/inn/en	Adu Gyamfi, Prince; Lippert, Lance; Baldwin, John R.; Hooker, John F.
Titel	Predictors of Patient Satisfaction and Perceived Quality of Healthcare: College Healthcare Providers and Students' Communication
Quelle	In: Journal of American College Health, 71 (2023) 2, S.373-380 (8 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Adu Gyamfi, Prince) ORCID (Hooker, John F.)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0744-8481
DOI	10.1080/07448481.2021.1891916
Schlagwörter	Predictor Variables; Patients; Satisfaction; College Students; Allied Health Personnel; Interpersonal Communication; School Health Services; Affective Behavior; Program Effectiveness; Student Attitudes + Suchen Sie Ihr Suchwort? Prädiktor; Patient; Zufriedenheit; Collegestudent; Interpersonale Kommunikation; Schuleingangsuntersuchung; Affective disturbance; Active behaviour; Affektive Störung; Schülerverhalten
Abstract	Background: Prior research indicates that healthcare provider-patient communication influences health outcomes such as patient satisfaction, compliance with diagnosis or treatment, and general health quality. However, little is known about this type of inquiry in the context of healthcare centers on college and university campuses. Aim: The objective of this study was to examine the influence of students' perception of college healthcare providers' affective and instrumental behaviors on student patient satisfaction and perceived quality of healthcare at a university health center. Methods: 349 participants who were college students took an online survey. Regression analyses were conducted. Results: Affective and instrumental behaviors were important communicative behaviors predicting student patient satisfaction and perceived quality of healthcare. However, directions of these predictions differed between student patient satisfaction and perceived quality of healthcare. Conclusion: Healthcare providers at the university health center are recognizing student patients as partners in the healthcare decision-making processes. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01