Stakeholders Evaluation on Educational Quality of Higher Education

Autor/in	Abidin, Munirul
Titel	Stakeholders Evaluation on Educational Quality of Higher Education
Quelle	In: International Journal of Instruction, 14 (2021) 3, S.287-308 (22 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1694-609X
Schlagwörter	Stakeholders; Employer Attitudes; Educational Quality; Higher Education; College Graduates; Alumni; Minimum Competencies; Competency Based Education; Satisfaction; Expectation; Thinking Skills; Soft Skills; Problem Solving; Innovation; Creativity; Religious Colleges; Islam; Foreign Countries; Job Performance; Indonesia + Suchen Sie Ihr Suchwort? Arbeitgeberinteresse; Quality of education; Bildungsqualität; Hochschulbildung; Hochschulsystem; Hochschulwesen; Hochschulabsolvent; Hochschulabsolventin; Fundamentum; Mindestwissen; Education; Competence; Competency; Competency-based education; Unterricht; Kompetenzorientierte Methode; Zufriedenheit; Expectancy; Erwartung; Denkfähigkeit; Problemlösen; Kreativität; Ausland; Work performance; Arbeitsleistung; Indonesien
Abstract	Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational institutions and analyzed quantitatively. The researcher used the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) to explain the gap between stakeholders' satisfaction and alumni performance. This research found that customer satisfaction on the quality of graduates of researched university falls within the range of 'satisfied' categories and quality of graduates' performance, or skill has been rated 'good' by Customer. However, there are still three competencies considered 'sufficient' by Customers. This study also finds a gap between customer satisfaction and graduates' performance, which the mean reaches -1.16. The biggest gaps are in the logical, analytical, and problem-solving competencies with the gap score -1.56, and innovation and creativity competencies with the gap score -1.59. This research implies higher education institutions to improve these competencies that are considered lacking through the learning process and other appropriate programs to meet customer satisfaction. (As Provided).
Anmerkungen	Gate Association for Teaching and Education. e-mail: iji@ogu.edu.tr; Web site: http://e-iji.net/
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01