Cognitive Processing of Miscommunication in Interactive Listening: An Evaluation of Listener Indecision and Cognitive Effort

Autor/inn/en	Roche, Jennifer M.; Zgonnikov, Arkady; Morett, Laura M.
Titel	Cognitive Processing of Miscommunication in Interactive Listening: An Evaluation of Listener Indecision and Cognitive Effort
Quelle	In: Journal of Speech, Language, and Hearing Research, 64 (2021) 1, S.159-175 (17 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Roche, Jennifer M.)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1092-4388
Schlagwörter	Cognitive Processes; Language Processing; Communication Problems; Listening Skills; Listening Comprehension; Decision Making Skills; Eye Movements; Ambiguity (Context); Heuristics; Perspective Taking; Undergraduate Students; Attention + Suchen Sie Ihr Suchwort? Cognitive process; Kognitiver Prozess; Sprachverarbeitung; Kommunikationsbarriere; Hörverständnis; Augenbewegung; Heuristik; Zukunftsperspektive; Aufmerksamkeit
Abstract	Purpose: The purpose of the current study was to evaluate the social and cognitive underpinnings of miscommunication during an interactive listening task. Method: An eye and computer mouse-tracking visual-world paradigm was used to investigate how a listener's cognitive effort (local and global) and decision-making processes were affected by a speaker's use of ambiguity that led to a miscommunication. Results: Experiments 1 and 2 found that an environmental cue that made a miscommunication more or less salient impacted listener language processing effort (eye-tracking). Experiment 2 also indicated that listeners may develop different processing heuristics dependent upon the speaker's use of ambiguity that led to a miscommunication, exerting a significant impact on cognition and decision making. We also found that perspective-taking effort and decision-making complexity metrics (computer mouse tracking) predict language processing effort, indicating that instances of miscommunication produced cognitive consequences of indecision, thinking, and cognitive pull. Conclusion: Together, these results indicate that listeners behave both reciprocally and adaptively when miscommunications occur, but the way they respond is largely dependent upon the type of ambiguity and how often it is produced by the speaker. (As Provided).
Anmerkungen	American Speech-Language-Hearing Association. 2200 Research Blvd #250, Rockville, MD 20850. Tel: 301-296-5700; Fax: 301-296-8580; e-mail: slhr@asha.org; Web site: http://jslhr.pubs.asha.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01