Literaturnachweis - Detailanzeige
| Autor/inn/en | Coffelt, Tina A.; Smith, Frances L. M. |
|---|---|
| Titel | Exemplary and Unacceptable Workplace Communication Skills |
| Quelle | In: Business and Professional Communication Quarterly, 83 (2020) 4, S.365-384 (20 Seiten)
PDF als Volltext |
| Zusatzinformation | ORCID (Coffelt, Tina A.) |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 2329-4922 |
| DOI | 10.1177/2329490620946425 |
| Schlagwörter | Business Communication; Communication Skills; Job Skills; Employer Attitudes; Organizational Culture; Work Environment; College Graduates; Interpersonal Competence; Notetaking; Audience Awareness; Aggression; Deception; Professionalism; Socialization |
| Abstract | Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills--both positive and negative--on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course. (As Provided). |
| Anmerkungen | SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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