Rethinking Soft Skills through Front-Stage and Back-Stage Genres

Autor/in	Orwig, Marcy Leasum
Titel	Rethinking Soft Skills through Front-Stage and Back-Stage Genres
Quelle	In: Business and Professional Communication Quarterly, 83 (2020) 2, S.223-233 (11 Seiten) PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Orwig, Marcy Leasum)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2329-4922
DOI	10.1177/2329490620905905
Schlagwörter	Personality Traits; Interpersonal Competence; Emotional Intelligence; Communication Skills; Cooperation; Communication (Thought Transfer); Handheld Devices; Case Studies; Business Communication; Communication Problems + Suchen Sie Ihr Suchwort? Individual characteristics; Personality characteristic; Persönlichkeitsmerkmal; Interpersonale Kompetenz; Emotionale Intelligenz; Kommunikationsstil; Co-operation; Kooperation; Communication; thought; Kommunikation; Gedanke; Case study; Fallstudie; Case Study; Unternehmenskommunikation; Kommunikationsbarriere
Abstract	Nearly every business communication textbook includes an explanation of "hard" and "soft" skills. Indeed, most business professionals understand the importance of honing interpersonal competencies as well as technical proficiencies. However, measuring the importance of soft skills and how they are used in an organization is often a difficult task. Therefore, the focus of this article is on rethinking the conversation by applying front-stage and back-stage communication theory to the genres in the case study example of Samsung surrounding its Galaxy Note 7 recall. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01