Making the Invisible Visible: Personas and Mental Models of Distance Education Library Users

Autor/inn/en	Lewis, Cynthia; Contrino, Jacline
Titel	Making the Invisible Visible: Personas and Mental Models of Distance Education Library Users
Quelle	In: Journal of Library & Information Services In Distance Learning, 10 (2016) 1-2, S.15-29 (15 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1533-290X
DOI	10.1080/1533290X.2016.1218813
Schlagwörter	Distance Education; Electronic Libraries; Users (Information); Library Services; Use Studies; Academic Libraries; Virtual Universities; Nontraditional Students; Librarians; Cognitive Structures; Barriers; College Students; Semi Structured Interviews; Integrated Learning Systems; California (San Diego) + Suchen Sie Ihr Suchwort? Distance study; Distance learning; Fernunterricht; Digitale Bibliothek; Elektronische Bibliothek; Benutzerprofil; Nutzer; Bibliotheksarbeit; Benutzerschulung; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Librarian; Bibliothekar; Bibliothekarin; Cognitive structure; Kognitive Struktur; Collegestudent
Abstract	Gaps between users' and designers' mental models of digital libraries often result in adverse user experiences. This article details an exploratory user research study at a large, predominantly online university serving non-traditional distance education students with the goal of understanding these gaps. Using qualitative data, librarians created personas and mental models focused on users' perceptions and obstacles in using a digital library and conducting research. The findings provided insight into the research habits and challenges of library users, thus allowing the library to make evidence-based decisions about designing digital learning objects and the library website. (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01