Evaluation of a Resource Discovery Service: FindIt@Bham

Autor/inn/en	Bull, Stephen; Craft, Edward; Dodds, Andrew
Titel	Evaluation of a Resource Discovery Service: FindIt@Bham
Quelle	In: New Review of Academic Librarianship, 20 (2014) 2, S.137-166 (30 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1361-4533
DOI	10.1080/13614533.2014.897238
Schlagwörter	Library Services; Library Research; Online Surveys; Focus Groups; User Satisfaction (Information); Student Attitudes; Teacher Attitudes; Cohort Analysis; Library Development; Library Automation; Online Catalogs; Usability; Program Evaluation; Academic Libraries; Foreign Countries; Statistical Analysis; Semi Structured Interviews; United Kingdom (Birmingham) + Suchen Sie Ihr Suchwort? Bibliotheksarbeit; Benutzerfreundlichkeit; Schülerverhalten; Lehrerverhalten; Kohortenanalyse; Bibliotheksplanung; Online catalog; Online catalogue; Online catalogues; Online-Katalog; Programme evaluation; Programmevaluation; College; Colleges; University; Universities; Libary; Libraries; Hochschule; Fachhochschule; Universität; Bibliothek; Hochschulbibliothek; Ausland; Statistische Analyse
Abstract	In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users' attitudes to the service over twelve months later, adding to a small body of research on user satisfaction with established resource discovery services. From the survey the overall level of appreciation was high with 71.13% rating FindIt@Bham to be "Good" or "Very Good." The level of appreciation was compared across undergraduates, postgraduates (taught and research), and academic staff which revealed that undergraduates are the group of users most happy with the service with academic staff being least satisfied. The reasons for this discrepancy are considered, along with users' behavior and a discussion of their perceptions of individual functional areas. The survey results led to focus group activities tailored to extract deeper information on system usage and satisfaction. From these combined activities, future customizations and developments to FindIt@Bham such as tuning of result relevancy, improved online help, and additional functionality can be prioritized. (As Provided).
Anmerkungen	Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01