Using Expectations and Satisfaction to Measure the Frontiers of Efficiency in Public Universities

Autor/inn/en	Mainardes, Emerson; Alves, Helena; Raposo, Mario
Titel	Using Expectations and Satisfaction to Measure the Frontiers of Efficiency in Public Universities
Quelle	In: Tertiary Education and Management, 20 (2014) 4, S.339-353 (15 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1358-3883
DOI	10.1080/13583883.2014.978358
Schlagwörter	Foreign Countries; Public Colleges; Student Attitudes; College Students; Expectation; Satisfaction; Efficiency; Data Analysis; Decision Making; Predictor Variables; Portugal + Suchen Sie Ihr Suchwort? Ausland; Schülerverhalten; Collegestudent; Expectancy; Erwartung; Zufriedenheit; Effectiveness; Effektivität; Wirkungsgrad; Auswertung; Decision-making; Entscheidungsfindung; Prädiktor
Abstract	Students' satisfaction with their university and course is of fundamental importance to retain students and promote their positive worth-of-mouth. The objective of this research is to analyse the level of efficiency of Portuguese public universities, according to the expectations and satisfaction of their students. To accomplish the objective, this article uses data envelopment analysis methodology. As our unit of analysis, we selected the faculties making up the universities researched. The analytical input came from the expectations of 1669 students regarding their study programme and their universities. The outputs stem from their satisfaction with their study programmes and their universities. We conclude that university practices do not currently guarantee efficiency. We also observe that efficiency in the relationship between expectations and general satisfaction with the study programme does not represent efficiency in the relationship between expectations and general satisfaction with the university, and vice versa. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10