A Qualitative Exploration of Perceived Administrative Empathy and Faculties' Job Satisfaction

Autor/in	Greer, Valerie A.
Titel	A Qualitative Exploration of Perceived Administrative Empathy and Faculties' Job Satisfaction
Quelle	(2023), (165 Seiten) PDF als Volltext Verfügbarkeit Ed.D. Dissertation, University of La Verne
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISBN	979-8-3796-9238-4
Schlagwörter	Hochschulschrift; Dissertation; College Faculty; Empathy; College Administration; Administrators; Job Satisfaction; Community Colleges; Teaching Conditions; Interpersonal Communication; Leadership Styles; Cooperation; California + Suchen Sie Ihr Suchwort? Thesis; Dissertations; Academic thesis; Fakultät; Empathie; College administrators; Hochschulverwaltung; Labor; Labour; Satisfaction; Arbeit; Zufriedenheit; Community college; Community College; Lehrbedingungen; Unterrichtsbedingungen; Interpersonale Kommunikation; Führungsstil; Co-operation; Kooperation; Kalifornien
Abstract	Purpose: The purpose of this phenomenological study was to explore the lived experiences of faculty members regarding perceived empathy from administrators and faculties' job satisfaction in Southern California community colleges. Methodology: A qualitative phenomenological design was used to explore how the perception of empathy from administrators can affect community college faculties' job satisfaction based on lived experiences. The researcher interviewed six participants, using purposeful and criterion-based sampling. Validity and reliability were established using the constructs of credibility, transferability, dependability, and confirmability. Participants were interviewed using open-ended questions regarding their perceptions of empathy from administrators and their job satisfaction. Findings: Participants shared their perceptions of empathy from administrators and their job satisfaction. Fifteen codes were extracted from the interviews and seven themes emerged from these codes. The seven themes were explained including significant statements from the participants. Conclusions: The results of the study supported and expanded on research regarding the perception of empathy and job satisfaction specific to the field of education. The perception of empathy was found to be influenced by administrators' effective communication, caring behavior, and follow-through. Perceived empathy from administrators influenced collaboration, instructors feeling valued, understood, and supported, comfort with self-expression, and job satisfaction, collaboration, and communication during times of crisis, such as during the COVID-19 pandemic. Recommendations: This research study adds to the literature on the importance of administrative empathy in education. Future research should include a larger sample size, an increased number of schools involved, using quantitative methods, and exploring the influence of gender and age on perceptions of empathy. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01