Literaturnachweis - Detailanzeige
Autor/in | Ragan, Mark |
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Institution | State Univ. of New York, Albany. Nelson A. Rockefeller Inst. of Government. |
Titel | Service Integration in San Mateo County, California: Multiple Strategies with a Single Goal. |
Quelle | (2002), (23 Seiten) |
Sprache | englisch |
Dokumenttyp | gedruckt; Monographie |
Schlagwörter | Agency Cooperation; Career Centers; Community Coordination; Cooperative Planning; Cooperative Programs; County Programs; Definitions; Delivery Systems; Family Programs; Human Services; Information Systems; Integrated Activities; Integrated Services; Interdisciplinary Approach; Needs Assessment; Organizational Change; Organizational Development; Organizational Effectiveness; Program Administration; Regional Planning; Systems Approach; Teamwork; California Berufsbildungszentrum; Begriffsbestimmung; Auslieferung; Family program; Familienprogramm; Humanitäre Hilfe; Integrierender Unterricht; Fächerübergreifender Unterricht; Fächerverbindender Unterricht; Interdisziplinarität; Bedarfsermittlung; Organisationswandel; Organisationsentwicklung; Unternehmenserfolg; Regionalplanung; Systemischer Ansatz; Kalifornien |
Abstract | Over the past decade, the Human Services Agency (HSA) of San Mateo County, California, has implemented a series of management and staff processes designed to facilitate the delivery of services to county residents. Examples of these services are as follows: (1) regionalization (HSA offices are located throughout the county, and office staff and managers have the flexibility to implement policies in ways that meet local needs); (2) matrix management (managers bear responsibility for office operations within a region and for policy in areas of individual specialization); (3) true one-stop access to services (clients can access a broad range of programs at a single location); (4) a common intake process (the county has a common intake process in which staff trained in multiple programs use a comprehensive screening and assessment tool to determine clients' needs); (5) family self-sufficiency teams (multidisciplinary teams meet weekly to review cases and recommend appropriate services and benefits); (6) information systems support (HSA has a common case management and client tracking system that is accessible to all staff and linked to a data warehouse that provides information for management decision making); and (7) collaboration with community partners (HSA works closely with 17 family resource centers and 7 core service agencies). (MN) |
Anmerkungen | For full text: http://www.rockinst.org/publications/federalism/Ragan_San_Mateo.p df. |
Erfasst von | ERIC (Education Resources Information Center), Washington, DC |