Student Satisfaction with Campus Services: Comparisons among Racial/Ethnic Groups.

Autor/in	Malaney, Gary D.
Titel	Student Satisfaction with Campus Services: Comparisons among Racial/Ethnic Groups.
Quelle	(1998), (25 Seiten) PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
Schlagwörter	Asian Americans; Blacks; College Students; Educational Experience; Higher Education; Hispanic Americans; Multiracial Persons; Racial Differences; Satisfaction; State Universities; Student Attitudes; Student Personnel Services; Whites + Suchen Sie Ihr Suchwort? Asian immigrant; United States; Asiatischer Einwanderer; USA; Black person; Schwarzer; Collegestudent; Bildungserfahrung; Hochschulbildung; Hochschulsystem; Hochschulwesen; Hispanic; Hispanoamerikaner; Mischling; Rassenunterschied; Zufriedenheit; Staatliche Universität; Schülerverhalten; White; Weißer
Abstract	This study examined racial and ethnic differences in student satisfaction with campus services at a state university. In March and April 1997, a total of 841 students at the University of Massachusetts Amherst completed a 19-item survey on their campus experiences and satisfaction with various services. The sample included 521 white, 105 Asian, 96 African American, 76 Latino, and 43 multiracial students. It was found that larger proportions of African American students expressed dissatisfaction with social life compared to other groups, with 20 percent of African American students either very or somewhat dissatisfied compared to 13.9 percent of multiracial students, 13.5 percent of Asian students, 10.7 percent of Latino students, and 6.6 percent of white students. African American and Latino students also reported the highest levels of dissatisfaction with security in residence halls. African American students were also the most dissatisfied group in regard to financial aid and the overall university experience, while white students were the least dissatisfied group, with 57.8 percent of African American students and 30.8 percent of whites dissatisfied. It is concluded that institutions need to take positive steps, such as diversity workshops, to foster better racial and ethnic understanding. (Contains 51 references.) (MDM)
Erfasst von	ERIC (Education Resources Information Center), Washington, DC