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| Autor/in | Chen, Lei-da |
|---|---|
| Titel | A Study on Training, Technical Support, Control and Their Effect on EUC Success. |
| Quelle | (1997), (8 Seiten)
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| Schlagwörter | Computers; Information Centers; Information Services; Organizational Change; Organizational Development; Surveys; Tables (Data); Training; Use Studies; User Needs (Information); User Satisfaction (Information) |
| Abstract | The last few years have witnessed continuous power shifts in the information structure of organizations. As a result of these changes, end-user computing (EUC) has been growing at a tremendous rate. This paper discusses the three functions of Information Centers (IC) to support EUC in organizations: training, technical support, and control. A study was performed to seek the relationship between the three functions and EUC success. A questionnaire was distributed to employees in two metropolitan areas; the main criteria in choosing the samples was that the respondent must be a full-time employee at an organization which implements a substantial degree of EUC. The results of the study indicate that ICs' ability to effectively deliver support to end-users significantly affects user satisfaction and that providing the types of support end-users prefer will result in a higher satisfaction level. The contribution to practitioners and researchers is also discussed. (Contains 37 references.) (Author/AEF) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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