Looking at Training in a Business Context. The Role of Organizational Performance Assessments. Business Assistance Note #5.

Autor/inn/en	Snyder, Phyllis; Bergman, Terri
Institution	National Alliance of Business, Inc., Washington, DC.
Titel	Looking at Training in a Business Context. The Role of Organizational Performance Assessments. Business Assistance Note #5.
Quelle	(1997), (7 Seiten)Verfügbarkeit
Beigaben	Tabellen
Sprache	englisch
Dokumenttyp	gedruckt; Monographie
Schlagwörter	Leitfaden; Adult Education; Continuing Education; Educational Needs; Evaluation Methods; Guidelines; Needs Assessment; On the Job Training; Organizational Development; Organizational Effectiveness; Performance Factors; Productivity; Self Evaluation (Groups); Training Objectives + Suchen Sie Ihr Suchwort? Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Weiterbildung; Educational need; Bildungsbedarf; Richtlinien; Bedarfsermittlung; Training-on-the-Job; Organisationsentwicklung; Unternehmenserfolg; Leistungsindikator; Produktivität; Self evaluation; Group; Groups; Selbstevaluation; Gruppe (Soz); Training objectiv; Ausbildungsziel; Trainingsziel
Abstract	Organizations that provide training to small- and mid-sized companies must take a broad look at companies' performance needs and offer a package of services that will address their performance problems. Providers must also help the company to see the connection between investments in human capital and increased productivity. Organizational performance assessment can help in both of these areas. An organizational performance assessment examines a company's work processes, organizational environment, customer service, and human resources in order to determine the factors affecting the company's overall performance. A good assessment then identifies a range of services the company might need, including technology enhancements, work process restructuring, labor-management changes, and workplace training. In order to assess work force performance, training providers should do the following: (1) understand the business context in which the company customers are operating, including rationale, business process, organizational environment, customer service, and human resources; (2) speak to businesses in the language of the business; (3) select an assessment instrument appropriate to the provider's skills and the company's needs; and (4) use that assessment effectively. (KC)
Anmerkungen	National Alliance of Business Distribution, P.O. Box 501, Annapolis Junction, MD 20702; telephone: 800/787-7788; fax: 301/206-9789; e-mail: info@nab.com; world wide web: http://www.psu.edu/institutes/nwac
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2004/1/01