Customer Service/Account Representative. Teacher Edition. Financial Services Series.

Institution	Oklahoma State Dept. of Vocational and Technical Education, Stillwater. Curriculum and Instructional Materials Center.
Titel	Customer Service/Account Representative. Teacher Edition. Financial Services Series.
Quelle	(1991), (217 Seiten)Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; Monographie
Schlagwörter	Leitfaden; Unterricht; Lehrer; Accounting; Adult Education; Banking; Behavioral Objectives; Competency Based Education; Finance Occupations; Financial Services; High Schools; Learning Activities; Office Occupations; Office Occupations Education; Service Occupations; State Curriculum Guides; Student Evaluation; Vocational Education + Suchen Sie Ihr Suchwort? Lesson concept; Instruction; Unterrichtsentwurf; Unterrichtsprozess; Teacher; Teachers; Lehrerin; Lehrende; Abrechnung; Buchführung; Buchhaltung; Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Bankgeschäft; Competence; Competency; Competency-based education; Unterricht; Kompetenzorientierte Methode; Finanzbuchhalter; High school; Oberschule; Lernaktivität; Clerical occupations; Büroberuf; Büro- und Verwaltungsschule; Dienstleistungsberuf; Rahmenlehrplan; Schulnote; Studentische Bewertung; Ausbildung; Berufsbildung
Abstract	This curriculum guide is designed for 11th- and 12th-grade students or for adults who are interested in pursuing a career in the financial institution field. It can be used as a stand-alone curriculum for an entry-level career as a customer service/account representative. The guide consists of four units of instruction. Each unit contains some or all of these components: performance objectives, suggested activities for the instructor, information sheets, assignment sheets, job sheets, transparency masters, tests, and answers to test and assignment sheets. Units of instruction are designed for use in more than one lesson or class period of instruction. Unit topics are as follows: relating to customers, retrieving customer information, updating customer information, and using troubleshooting techniques. A basic skills documentation matrix correlates skills with units of instruction. (YLB)
Anmerkungen	Curriculum and Instructional Materials Center, Oklahoma Dept. of Vocational and Technical Education, 1500 West Seventh Avenue, Stillwater, OK 74074 (instructional package, 1 teacher and 10 student editions, order no. BO2029: $60; student edition, BO3029: $3).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC