Literaturnachweis - Detailanzeige
| Autor/inn/en | Petelle, John L.; und weitere |
|---|---|
| Titel | Uncertainty in the Work-Place: Hierarchical Differences of Uncertainty Levels and Reduction Strategies. |
| Quelle | (1991), (40 Seiten) |
| Sprache | englisch |
| Dokumenttyp | gedruckt; Monographie |
| Schlagwörter | Communication Research; Communication Strategies; Employee Attitudes; Employer Attitudes; Employer Employee Relationship; Interpersonal Communication; Organizational Communication; Work Environment |
| Abstract | A study examined the uncertainty levels and types reported by supervisors and employees at three hierarchical levels of an organization: first-line supervisors, full-time employees, and part-time employees. It investigated differences in uncertainty-reduction strategies employed by these three hierarchical groups. The 61 subjects who completed surveys included employees and supervisors of a local restaurant franchise in the midwest which had recently undergone several organizational changes due to the sale of a major portion of its franchise to a national corporation. Results indicated that hierarchical differences did exist in task uncertainty, but not in organizational or relational uncertainty. In addition, the three groups were generally more Action-type than Inaction-type oriented in their selection of reduction strategies. There were no significant differences between groups regarding strategy selection for task uncertainty. However, part-time employees and supervisors differed in their selection of strategies for reducing organizational uncertainty, and full-time employees and supervisors differed in their selection of strategies for reducing relational uncertainty. (Six tables of data are included; 48 references are attached.) (Author/SR) |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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