Human Resources and Corporate Strategy. Technological Change in Banks and Insurance Companies: France, Germany, Japan, Sweden, United States.

Autor/inn/en	Bertrand, Olivier; Noyelle, Thierry
Institution	Organisation for Economic Cooperation and Development, Paris (France). Centre for Educational Research and Innovation.
Titel	Human Resources and Corporate Strategy. Technological Change in Banks and Insurance Companies: France, Germany, Japan, Sweden, United States.
Quelle	(1988), (92 Seiten)Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; Monographie
ISBN	92-64-13096-9
Schlagwörter	Adult Education; Banking; Business Education; Business Skills; Comparative Analysis; Corporate Education; Developed Nations; Educational Needs; Employment Patterns; Foreign Countries; Insurance; International Relations; Labor Force Development; Labor Market; Postsecondary Education; Technological Advancement; Trend Analysis; France; Japan; Sweden; United States; West Germany + Suchen Sie Ihr Suchwort? Adult; Adults; Education; Adult basic education; Adult training; Erwachsenenbildung; Bankgeschäft; Wirtschaftserziehung; Wirtschaftspädagogik; Developed countries; Industriestaat; Industrieland; Educational need; Bildungsbedarf; Beschäftigungsstruktur; Ausland; Internationale Beziehungen; Arbeitskräftebestand; Labour market; Arbeitsmarkt; Post-secondary education; Tertiäre Bildung; Technological development; Technologische Entwicklung; Trendanalyse; Frankreich; Schweden; USA
Abstract	Twelve financial institutions (nine banks and three insurance companies) from five countries (France, West Germany, Japan, Sweden, and the United States) were studied to determine the directions in which financial service markets and firms are moving as a result of increasing competition and technological change. Data were collected from open-ended interviews with representatives of the firms studied as well as financial services experts from the business community, trade unions, government, and academia. It was found that financial service markets, which were once characterized by great stability and continuity, are changing rapidly in all of the countries examined. These changes are promoting a radical shift in the functional emphasis of firms away from the production of services (back-office functions) toward customer assistance, sales, and product development (front-office functions). This shift of functions is demanding a fundamental reorganization in the division of labor and a new emphasis on decentralization of functions and decision-making responsibilities that are in turn producing fundamental changes in the firms' human resources and training needs. (MN)
Anmerkungen	OECD Publications and Information Center, 2001 L Street, NW, Suite 700, Washington, DC 20036-4095 ($15.50).
Erfasst von	ERIC (Education Resources Information Center), Washington, DC