Help design does matter! Supporting knowledge development with design patterns and social computing.

Autor/inn/en	Schworm, Silke; Heckner, Markus
Titel	Help design does matter! Supporting knowledge development with design patterns and social computing.
Quelle	Aus: Nistor, Nicolae (Hrsg.); Schirlitz, Sabine (Hrsg.): Digitale Medien und Interdisziplinarität. Münster u.a.: Waxmann (2015) S. 260-269 PDF als Volltext kostenfreie Datei Link als defekt meldenVerfügbarkeit
Reihe	Medien in der Wissenschaft. 68
Sprache	englisch
Dokumenttyp	online; Sammelwerksbeitrag
ISSN	1434-3436
ISBN	978-3-8309-3338-0
URN	urn:nbn:de:0111-pedocs-113678
Schlagwörter	Problemorientierung; Computerprogramm; Elektronisches Hilfsmittel; Hilfsmittel; Technisches Hilfsmittel
Abstract	Help systems are meant to support learners in solving problems and tasks they cannot solve on their own. However, currently many help systems of standard software fail to reach these goals. A gap between the intentions of the help system designers and the objectives of help users is a major problem: The support offered by online help systems is often not perceived to be helpful. This originates in a lack of comprehensibility of the help content, due to its text-based format, and often a very technical style of writing. To overcome these problems, an online help system for a statistics software package was developed by keeping a strong focus on the users and their specifi c goals and tasks during the design of the system. The proposed system provides (a) content in problem-oriented units which were (b) each structured following the structure of design patterns, by providing a description of the problem, a solution to the problem as well as a link to related help topics. (c) Social Tagging was added to improve retrieval of help content while (d) a commenting function was included to provide a feedback channel between authors and users, which can be used to improve the contents after the deployment of the system. (DIPF/Orig.).
Erfasst von	DIPF \| Leibniz-Institut für Bildungsforschung und Bildungsinformation, Frankfurt am Main
Update	2016/2