Soft skills and employability: Evidence from UK retail.

Autor/inn/en	Nickson, Dennis; Warhurst, Chris; Commander, Johanna; Hurrell, Scott A.; Cullen, Anne Marie
Titel	Soft skills and employability: Evidence from UK retail.
Quelle	In: Economic and industrial democracy, 33 (2012) 1, S. 65-84 PDF als Volltext Link als defekt meldenVerfügbarkeit
Sprache	englisch
Dokumenttyp	online; gedruckt; Zeitschriftenaufsatz
ISSN	0143-831X; 1461-7099
DOI	10.1177/0143831X11427589
Schlagwörter	Emotionale Intelligenz; Gefühlsarbeit; Ästhetik; Kundenorientierung; Personalauswahl; Beschäftigungsfähigkeit; Qualifikationsanforderung; Dienstleistungsberuf; Einzelhandel; Verkäufer; Qualifikationsentwicklung; Großbritannien; Manchester
Abstract	"This article contributes to ongoing debates about soft skills in front-line interactive service work in considering employability in the UK retail sector. It recognizes how UK government policy has emphasized the importance of qualifications in enhancing employability. However, it suggests that for front-line work in retail it is soft skills that are required to access entry-level jobs. The article notes how these soft skills have traditionally been dominated by debates about emotional labour. Drawing on a survey of 173 clothing, footwear and leather goods retailers, the article argues for a need to recognize the broadening of soft skills to also include aesthetic labour. The article concludes by discussing the implications of the broadening of soft skills with regard to policy initiatives to encourage the long-term unemployed into the retail sector." (Author's abstract, IAB-Doku). Die Untersuchung enthält quantitative Daten. Forschungsmethode: empirisch; Befragung.
Erfasst von	Institut für Arbeitsmarkt- und Berufsforschung, Nürnberg
Update	2012/3