Performance- and learning support with on-line help systems: an effectiveness study.

Autor/inn/en	Bastiaens, Theo J.; Streumer, Jan N.; Krul, Yvette
Titel	Performance- and learning support with on-line help systems: an effectiveness study.
Quelle	Aus: Lasonen, Johanna (Hrsg.): EERA - Network 2 Programme: Network on Vocational Education and Training Research (VETNET) and Academy of Human Resource Development (AHRD). Conference proceedings. Jyväskylä: Univ. of Jyväskylä (1999) S. 27-34Verfügbarkeit
Beigaben	Literaturangaben 6; Tabellen 3; Abbildungen 1; Grafiken 2
Sprache	englisch
Dokumenttyp	gedruckt; Sammelwerksbeitrag
Schlagwörter	Evaluation; Methodologie; Angestellter; Arbeitsplatz; Effizienz; Lernen; Niederlande; Berufsbildung; Computerunterstützter Unterricht; Evaluation; Methodologie; Forschungsbericht; Lernen; Computerprogramm; Computerunterstützter Unterricht; Berufsbildung; Arbeitsplatz; Fortbildung; Effizienz; Erfahrungsbericht; Forschungsbericht; Konferenzschrift; Angestellter; Konferenzschrift; Niederlande
Abstract	The main purpose of this study is to evaluate the existing computer environment and monitor the implementation of a new help system. The whole study consists of three parts: 1) an effect evaluation of the basic training as well as the on-line help system immediately after implementation; 2) an effect evaluation of a functional refresher training as well as the help system three month later; 3) measuring the reactions and opinions of end and key users. This paper concentrates on the second part. Researchers monitored the implementation phase for six month and looked at the usability and effectiveness of the help system in terms of the learning results and the performance improvement of employees. The paper discusses the research questions, the research settings, the methodology, and the results. (DIPF/orig./St.).
Erfasst von	DIPF \| Leibniz-Institut für Bildungsforschung und Bildungsinformation, Frankfurt am Main
Update	2001_(CD)