Individual Influences on Knowledge Acquisition in a Call Center Training Context in Germany

Autor/in	Rowold, Jens
Titel	Individual Influences on Knowledge Acquisition in a Call Center Training Context in Germany
Quelle	In: International Journal of Training and Development, 11 (2007) 1, S.21-34 (14 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1360-3736
Schlagwörter	Expectation; Learning Motivation; Foreign Countries; Trainees; Germany + Suchen Sie Ihr Suchwort? Expectancy; Erwartung; Motivation for studies; Lernmotivation; Ausland; Auszubildender; Weibliche Auszubildende; Deutschland
Abstract	From both a practical and a theoretical point of view, it is important to identify factors that foster knowledge acquisition in organizational training programs. Recent models of training effectiveness have proposed relationships between trainees' characteristics and subsequent learning. The present study tested the impact of trainees' pretraining expectations, post-training reaction to training, expectation fulfillment and commitment on declarative knowledge acquisition, while controlling for education and motivation to learn. Participants were call center agents (N = 84), working in 10 call centers in Germany. Results showed that, in addition to education and motivation to learn, only expectation fulfillment significantly predicted learning. Implications for practice and future research were discussed. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10