Literaturnachweis - Detailanzeige
| Autor/in | Tari, Juan Jose |
|---|---|
| Titel | An EFQM Model Self-Assessment Exercise at a Spanish University |
| Quelle | In: Journal of Educational Administration, 44 (2006) 2, S.170-188 (19 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0957-8234 |
| DOI | 10.1108/09578230610652051 |
| Schlagwörter | College Students; Program Effectiveness; Foreign Countries; Self Evaluation (Individuals); Case Studies; Services; Educational Quality; Educational Improvement; Quality Control; Total Quality Management; Spain |
| Abstract | Purpose: The purpose of this paper is to study the EFQM model self-assessment in a Spanish university. Design/methodology/approach: A case study methodology is used based on five services provided by a public university in Spain. Findings: The findings show the steps that one university can follow in order to apply this exercise in a successful manner, its benefits, its obstacles and its key factors such as management and employee commitment, and the support to self-assessment teams (e.g. training, review). Originality/value: The paper provides lessons for managers from other universities who wish to develop a self-assessment exercise. (Contains 4 tables and 1 figure.) (As Provided). |
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| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2017/4/10 |
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