Literaturnachweis - Detailanzeige
Autor/in | Meredith, Meri |
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Titel | Dealing with an international clientele. Communications, diplomacy and etiquette. |
Quelle | München: Saur (2005), XXI, 241 S. |
Reihe | Information Services Management Series |
Zusatzinformation | Inhaltsverzeichnis |
Sprache | englisch |
Dokumenttyp | gedruckt; Monographie |
ISBN | 3-598-24370-7 |
Schlagwörter | Umgangsform; Fertigkeit; Interkulturelle Kommunikation; Kommunikation; Kulturelle Identität; Persönlichkeitsmerkmal; Verhalten; Verhaltenspsychologie; Interkulturalität; Multikulturalität; Internationalisierung; Dienstleistung; Globalisierung; Management; Bibliothekar; Bibliothekswesen; Informationsdienst; Argentinien; Brasilien; China; Deutschland; England; Frankreich; Hongkong; Indien; Indonesien; Irland; Israel; Italien; Japan; Kanada; Korea; Mexiko; Philippinen; Polen; Russland; Schottland; Singapur; Spanien; Südafrika (Staat); Taiwan; Thailand; USA; Vietnam; Wales |
Abstract | In an increasingly multi-cultural and international environment, librarians require communication and diplomacy skills to interact with their library patrons. This book clearly sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds. The author explains the importance of understanding library patrons' requests clearly and describes techniques for achieving this. A large section of the book provides background information on etiquette and culture for the major countries, to enable the librarian to better understanding cultural differences and in turn to provide a better standard of information service. Good practice in reference interviewing is emphasized and the skills required to achieve this are discussed in detail. The book is an essential guide for all library and information professionals. (DIPF/Orig.). |
Erfasst von | DIPF | Leibniz-Institut für Bildungsforschung und Bildungsinformation, Frankfurt am Main |
Update | 2006/5 |