A Multi-Level Examination of Leadership Practices in Quality Management: Implications for Organisational Performance in Healthcare

Autor/in	Akdere, Mesut
Titel	A Multi-Level Examination of Leadership Practices in Quality Management: Implications for Organisational Performance in Healthcare
Quelle	In: International Journal of Learning and Change, 2 (2007) 3, S.325-341 (17 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1740-2875
DOI	10.1504/IJLC.2007.017117
Schlagwörter	Total Quality Management; Leadership; Organizational Development; Organizational Effectiveness; Leadership Effectiveness; Professional Personnel; Health Personnel; Performance Technology; Satisfaction; Job Satisfaction; Work Attitudes; Organizational Theories; Predictor Variables; Employee Attitudes + Suchen Sie Ihr Suchwort? Quality management; Qualitätsmanagement; Führung; Führungsposition; Organisationsentwicklung; Unternehmenserfolg; Führungseffizienz; Personalbestand; Medizinisches Personal; Zufriedenheit; Labor; Labour; Satisfaction; Arbeit; Work attitude; Arbeitshaltung; Organisationstheorie; Prädiktor; Arbeitnehmerinteresse
Abstract	Organisations are continuously challenged to become more strategic, productive and cost-effective. As a result, quality management has become increasingly important to achieve desired organisational performance outcomes. Quality management considers leadership an important component to implement and sustain quality products and services to increase organisational performance outcomes. Using a large sample of healthcare professionals, this paper investigates the relationship between leadership practices and organisational performance outcomes from a quality management framework. The findings suggest that leadership practices in quality management are positively related to employee satisfaction, customer satisfaction and financial performance outcomes. Implications for leadership and quality management practice are also discussed. (Contains 3 tables and 1 figure.) (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10