A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution

Autor/inn/en	Abdous, M'hammed; He, Wu
Titel	A Framework for Process Reengineering in Higher Education: A Case Study of Distance Learning Exam Scheduling and Distribution
Quelle	In: International Review of Research in Open and Distance Learning, 9 (2008) 3, S.1-12 (12 Seiten)Infoseite zur Zeitschrift PDF als Volltext kostenfreie Datei Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1492-3831
Schlagwörter	Higher Education; Scheduling; Distance Education; Total Quality Management; Delivery Systems; Computer System Design; Systems Development; Systems Analysis; Information Management; Information Technology; Case Studies + Suchen Sie Ihr Suchwort? Hochschulbildung; Hochschulsystem; Hochschulwesen; Disposition; Distance study; Distance learning; Fernunterricht; Quality management; Qualitätsmanagement; Auslieferung; System development; Systementwicklung; System analysis; Systemanalyse; Procurement of information; Informationsbeschaffung; Informationstechnologie; Case study; Fallstudie; Case Study
Abstract	In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework--initiating and analyzing--are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps--reengineering/ implementing and evaluating--are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction. (Contains 1 table and 4 figures.) (As Provided).
Anmerkungen	Athabasca University. 1200, 10011 - 109 Street, Edmonton, AB T5J 3S8, Canada. Tel: 780-421-2536; Fax: 780-497-3416; e-mail: irrodl@athabascau.ca; Web site: http://www.irrodl.org
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2017/4/10