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Autor/inn/enAndersson, Pia; Dellve, Lotta; Gillberg, Gunnar; Lindgren, Hans
TitelBuilding Perspective Awareness as a Workplace Practice
QuelleIn: Journal of Workplace Learning, 34 (2022) 4, S.373-387 (15 Seiten)Infoseite zur Zeitschrift
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Spracheenglisch
Dokumenttypgedruckt; online; Zeitschriftenaufsatz
ISSN1366-5626
DOI10.1108/JWL-06-2021-0076
SchlagwörterDialogs (Language); Facilitators (Individuals); Health Services; Organizations (Groups); Foreign Countries; Health Personnel; Work Environment; Job Satisfaction; Social Integration; Organizational Communication; Models; Role Perception; Employee Attitudes; Administrator Attitudes; Sweden
AbstractPurpose: The present study aims to describe the implementation of a facilitated dialogue model intended to improve communication across professional logics and knowledge boundaries in two units of a large health-care organization in Sweden. Design/methodology/approach: This is a mixed-methods study with interviews, field observations and follow- up questionnaires that were conducted during the implementation process. Findings: The conclusion drawn in this study is that it is possible to change and improve the dialogue between health-care professionals with the help of a tailored, facilitated dialogue model. The authors found that different professional logics can indeed meet and share perspectives if the right conditions are provided. Moreover, an improved dialogue between different professional groups may contribute to work satisfaction, engagement, social cohesion and communication between professionals. Practical implications: This study shows that the right organizational conditions, such as support from managers, must exist if the model's inherent possibilities are to be used. Inhouse facilitation may be a sustainable model for facilitated workplace dialogue when its implementation is supported by the overall organization. Originality/value: The contribution is an empirically based analysis of a new form of model for mediating perspectives within an organization with distinct professional roles. This study shows how, under the right conditions, the model can contribute to a perspective awareness and thus a more mature work organization. (As Provided).
AnmerkungenEmerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight
Erfasst vonERIC (Education Resources Information Center), Washington, DC
Update2022/4/11
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