Literaturnachweis - Detailanzeige
| Autor/inn/en | Domi, Shpresim; Domi, Fabjola |
|---|---|
| Titel | The Interplay Effects of Skill-Enhancing Human Resources Practices, Customer Orientation and Tourism SMEs Performance |
| Quelle | In: European Journal of Training and Development, 45 (2021) 8-9, S.737-761 (25 Seiten)Infoseite zur Zeitschrift
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 2046-9012 |
| DOI | 10.1108/EJTD-06-2020-0111 |
| Schlagwörter | Labor Force Development; Skill Development; Small Businesses; Tourism; Foreign Countries; Performance; Job Training; Recruitment; Personnel Selection; Albania |
| Abstract | Purpose: The purpose of this paper is to examine the interplay of skill-enhancing human resources practices, customer orientation (CO) and tourism small- and medium-sized enterprises (SMEs) performance indicators. Design/methodology/approach: Data for 194 valid cases are gathered through face-to-face techniques in Albanian tourism SMEs. Structural equation modeling is implemented to analyze data and test the hypothesis proposed. Findings: Overall, both skill-enhancing human resources (HR) practices (i.e. recruitment/selection and training) are not associated with SMEs performance. Results suggest that using HR selection/recruitment practices are not associated to SME's CO. Contrary, implementing skill-enhancing HR training practices is significant for SMEs strategy to focus and address customers' wants and needs. Finally, it was found that the CO mediates the relationship between skill-enhancing HR training practices and performance, but this was not true on the skill-enhancing HR recruitment/selection practices-performance relationship. Originality/value: This study makes contributions by further informing the debate about the direct and indirect link between skill-enhancing HR practices and performance. Additionally, it examines the precise role of the skill-enhancing HR practice on SMEs' culture and or strategy to create value for customers. (As Provided). |
| Anmerkungen | Emerald Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: emerald@emeraldinsight.com; Web site: http://www.emerald.com/insight |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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