An Exploration of Factors Influencing the Decision-Making Process and Selection of Academic Help Sources

Autor/inn/en	Giblin, Joan; Stefaniak, Jill; Eckhoff, Angela; Luo, Tian
Titel	An Exploration of Factors Influencing the Decision-Making Process and Selection of Academic Help Sources
Quelle	In: Journal of Computing in Higher Education, 33 (2021) 1, S.1-18 (18 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Stefaniak, Jill)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1042-1726
DOI	10.1007/s12528-020-09252-0
Schlagwörter	Undergraduate Students; Decision Making; Help Seeking; Selection; Information Sources; Information Seeking + Suchen Sie Ihr Suchwort? Decision-making; Entscheidungsfindung; Help-seeking behavior; Help-seeking behaviour; Hilfe suchendes Verhalten; Auslese; Information source; Informationsquelle; Informationserschließung
Abstract	This study identifies factors that influence undergraduate students' selection of a source of help. Learners engage in intentional decisions to seek help from human and non-human sources to resolve gaps in knowledge. Previous research in academic help-seeking assumed learners sought only human sources of assistance, resulting in a narrow understanding of how learners resolve knowledge gaps. Methodological trends in help-seeking research consistently favor quantitative, survey-based tools with pre-defined options. As a result, the factors that influence the selection of a source in a real-world setting with both human and online sources remain unexplored. The findings support including online sources in help-seeking models. Furthermore, the findings demonstrate the importance of relationships and underscore the need for an integrated framework of help-seeking. A new theory of source selection emerged which integrates academic help-seeking and information-searching behavior. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2024/1/01