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| Autor/inn/en | Faulk, Nick; Crist, Emily |
|---|---|
| Titel | A Mixed-Methods Study of Library Communication with Online Students and Faculty Members |
| Quelle | In: College & Research Libraries, 81 (2020) 3, S.361-377 (17 Seiten)
PDF als Volltext |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Zeitschriftenaufsatz |
| ISSN | 0010-0870 |
| Schlagwörter | Academic Libraries; Library Services; Library Instruction; Library Skills; Information Literacy; College Students; Computer Mediated Communication; Users (Information); Student Needs; Integrated Learning Systems; Reference Services; Access to Information; Delivery Systems |
| Abstract | To better understand, articulate, and improve the academic library's impact on online populations, this two-phase mixed-method study examines library communication with online students and faculty. In phase I, online focus group participants responded to vignettes illustrating library communication scenarios. Results from phase I informed the creation of a questionnaire for phase II. Results of both phases demonstrated that patrons' lack of knowledge about how and when to communicate with the library can serve as a communication barrier, that online patrons highly value being able to access librarians, and that a range of outreach strategies hold appeal. (As Provided). |
| Anmerkungen | Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: acrl@ala.org; Web site: http://crl.acrl.org |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
| Update | 2024/1/01 |
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