Application of Quality Function Deployment for the Prioritization of National Board of Accreditation Quality Parameters

Autor/inn/en	Singh, Ajit Kumar; Rawani, A. M.
Titel	Application of Quality Function Deployment for the Prioritization of National Board of Accreditation Quality Parameters
Quelle	In: Quality Assurance in Education: An International Perspective, 27 (2019) 1, S.127-139 (13 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	0968-4883
DOI	10.1108/QAE-11-2017-0078
Schlagwörter	Educational Quality; Accreditation (Institutions); Correlation; Competition; Engineering Education; Student Needs; Student Attitudes; Governing Boards; Quality Assurance; Labor Market; Job Skills; Institutional Evaluation; Foreign Countries; Academic Standards; Evaluation Criteria; Higher Education; College Students; India + Suchen Sie Ihr Suchwort? Quality of education; Bildungsqualität; Accreditation; Institution; Institutions; Akkreditierung; Staatliche Anerkennung; Institut; Korrelation; Wettkampf; Ingenieurausbildung; Schülerverhalten; Governing body; Governing bodies; Leitungsgremium; Qualitätssicherung; Labour market; Arbeitsmarkt; Produktive Fertigkeit; Ausland; Hochschulbildung; Hochschulsystem; Hochschulwesen; Collegestudent; Indien
Abstract	Purpose: Owing to high competition in education sector, quality in education has become utmost important criteria to deliver better education service. For this purpose, it is required to monitor the quality of education. This paper aims to prioritize National Board of Accreditation (NBA) quality parameters in engineering education as per student's needs using quality function deployment (QFD). Design/methodology/approach: This study is conducted among students of an institute of National importance in three stages. Stage 1 involves conducting interview with 23 students to find the student's requirement from an institute. Further Stage 2 involves importance rating collection through questionnaire survey method. In this stage, 228 students have given a rating of each student's requirement. Finally, Stage 3 involves establishing correlation between student's requirement and NBA quality parameters that has been done by 20 academic experts and finally making a QFD matrix for ranking of each NBA quality parameter. Findings: The result of the study first indicates that among all students' requirements, job-oriented requirement is the most important need, and ergonomics-based requirement is the least important need of students. Further, to fulfill their needs, an institute has to focus on each NBA quality parameter. But among all NBA quality parameters, student's performance is highly desirable quality parameter. Practical implications: This study will help top management of engineering institutions in making better policies and strategies for preparing their quality framework. These strategies will indirectly fulfill the customer needs that help in attracting more number of students toward those institutes. Originality/value: In India, NBA is one of the leading bodies that monitor the quality of education. On the other hand, the institution has to satisfy the need of customer of education sector; therefore, prioritization of NBA quality parameter as per student's need is one of the important needs that will help engineering institution to focus on a certain parameter to get a good quality certificate and also attract a number of meritorious students. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01