'The Snowball of Emails We Deal With': CCing in Multinational Companies

Autor/inn/en	Machili, Ifigeneia; Angouri, Jo; Harwood, Nigel
Titel	'The Snowball of Emails We Deal With': CCing in Multinational Companies
Quelle	In: Business and Professional Communication Quarterly, 82 (2019) 1, S.5-37 (33 Seiten) PDF als Volltext Verfügbarkeit
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	2329-4922
DOI	10.1177/2329490618815700
Schlagwörter	Corporations; International Trade; Business Communication; Electronic Mail; Computer Mediated Communication; Interpersonal Communication; Discourse Analysis; Accountability; Decision Making; Responsibility; Information Dissemination; Letters (Correspondence) + Suchen Sie Ihr Suchwort? Unternehmen; Trade; International relations; Handel; Internationale Beziehungen; Unternehmenskommunikation; Elektronischer Briefkasten; Computerkonferenz; Interpersonale Kommunikation; Diskursanalyse; Verantwortung; Decision-making; Entscheidungsfindung; Verantwortungsübernahme; Zuständigkeit; Informationsverbreitung; Brief
Abstract	The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly under-researched in workplace discourse literature, a gap this article seeks to address. We explore the functions of CCing in workplace emails and the way formality is negotiated by writers in one organization. We draw on the analysis of email chains and discourse-based interviews and show that employees strategically project professional achievements and assume and deny responsibility for company decisions as they shift between the sender/receiver positions in the chain. (As Provided).
Anmerkungen	SAGE Publications. 2455 Teller Road, Thousand Oaks, CA 91320. Tel: 800-818-7243; Tel: 805-499-9774; Fax: 800-583-2665; e-mail: journals@sagepub.com; Web site: http://sagepub.com
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01