Backstage Accounting in Preschool: Analysing Dealing with Complaints as 'Rehearsing Away' Professional Knowledge

Autor/inn/en	Aili, Carola; Nilsson, Lars-Erik
Titel	Backstage Accounting in Preschool: Analysing Dealing with Complaints as 'Rehearsing Away' Professional Knowledge
Quelle	In: Ethnography and Education, 13 (2018) 2, S.218-234 (17 Seiten)Infoseite zur Zeitschrift PDF als Volltext Verfügbarkeit
Zusatzinformation	ORCID (Aili, Carola) ORCID (Nilsson, Lars-Erik)
Sprache	englisch
Dokumenttyp	gedruckt; online; Zeitschriftenaufsatz
ISSN	1745 -7823
DOI	10.1080/17457823.2017.1318080
Schlagwörter	Preschool Education; Meetings; Accountability; Teamwork; Trust (Psychology); Organizational Communication; Compliance (Legal); Conflict Resolution; Public Relations; Professionalism; Ethnography; Parent Grievances; Parent School Relationship; Child Neglect; Foreign Countries; Sweden + Suchen Sie Ihr Suchwort? Pre-school education; Vorschulerziehung; Meeting; Tagung; Verantwortung; Conflict solving; Konfliktlösung; Konfliktregelung; Public relation work; Öffentlichkeitsarbeit; Professionalität; Ethnografie; Beschwerde; Parent-school relationship; Parent school relationships; Parent-school relationships; Parent-school relation; Parent school relation; Eltern-Schule-Beziehung; Kindesvernachlässigung; Ausland; Schweden
Abstract	Citizens of modern societies must trust a broad range of systems and professionals. When distrust arises, professionals are expected to be accountable. This paper draws on conversational material from a preschool team meeting. When a preschool work team prepares to meet a parent who has complained about their recurring neglect to change her child's nappies 'in time', they are found: (1) to carefully review the encounter with the client, (2) in a team-building fashion, to select suitable accounts to offer 'front stage' and (3) to internally justify their selection of accounts. Our results indicate that work team members who engaged in backstage rehearsal author the organisation for building trust and, simultaneously 'rehearse away' what should remain the organisations' secrets. Communicating the intent to satisfy was deemed more important than was using evidence from their professional knowledge base. (As Provided).
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Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01