Frontline social service as a battlefield: Insights from street-level bureaucrats' interactions with violent clients.

Autor/inn/en	Davidovitz, Maayan; Cohen, Nissim
Titel	Frontline social service as a battlefield: Insights from street-level bureaucrats' interactions with violent clients. Gefälligkeitsübersetzung: Der Sozialdienst an der Front als Schlachtfeld: Einblicke in die Interaktionen von Angestellten mit gewalttätigen Klienten.
Quelle	In: Social policy and administration, 56 (2022) 1, S. 73-86 PDF als Volltext Link als defekt meldenVerfügbarkeit
Sprache	englisch
Dokumenttyp	online; Zeitschriftenaufsatz
ISSN	1467-9515
DOI	10.1111/spol.12756
Schlagwörter	Abweichendes Verhalten; Gewalt; Konfliktmanagement; Schule; Lehrer; Schüler; Toleranz; Sozialarbeiter; Gewaltprävention; Case Management; Sozialhilfeempfänger; Israel
Abstract	"How do different types of social service providers experience and respond to violent clients? The street-level social service environment is a fertile ground for manifestations of violence by dissatisfied clients. This study examines the violence, verbal, and physical, to which street-level bureaucrats are exposed, and the different coping strategies they adopt. We explore these issues using interviews with 71 Israeli social service providers. Our results indicate that while some street-level bureaucrats are tolerant of client violence, others refuse to accept it. The former weigh their words, express empathy and seek to satisfy demands. The latter recruit the support of additional players and server relationships." (Author's abstract, IAB-Doku, Published by arrangement with John Wiley & Sons).
Erfasst von	Institut für Arbeitsmarkt- und Berufsforschung, Nürnberg
Update	2022/2