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Autor/inn/enStokar, Hayley; Orwat, John
TitelHearing Managers of Deaf Workers: A Phenomenological Investigation in the Restaurant Industry
QuelleIn: American Annals of the Deaf, 161 (2018) 1, S.13-34 (22 Seiten)Infoseite zur Zeitschrift
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Spracheenglisch
Dokumenttypgedruckt; online; Zeitschriftenaufsatz
ISSN0002-726X
SchlagwörterEmployer Attitudes; Dining Facilities; Employees; Deafness; Hearing Impairments; Attitudes toward Disabilities; Phenomenology; Social Integration; Social Bias; Negative Attitudes; Work Environment; Needs; Qualitative Research; Semi Structured Interviews; Employee Attitudes; Coding; Satisfaction; Observation
AbstractThe study examined the experiences of hearing managers of Deaf restaurant employees regarding accommodation and social integration. Deaf workers who use American Sign Language have diff erent social and accommodation needs than hearing coworkers, but most hearing managers are unfamiliar with these needs. Using stigma theory to frame issues of workplace accommodation and social integration, the researchers collected data through site observation and in- depth semistructured interviews with 6 hearing managers of high- volume restaurants and 6 Deaf employees. It was found that while demonstrably unknowledgeable about Deaf workers' accommodation needs and work abilities, managers held Deaf workers in high esteem and positive social regard. Deaf workers largely felt respected by hearing managers and regarded them positively, but consistently expressed a desire for better, more frequent accommodations for on- the- job communication. The fi ndings have implications for hearing managers, Deaf workers, and intermediary employment advocates. (As Provided).
AnmerkungenGallaudet University Press. 800 Florida Avenue NE, Denison House, Washington, DC 20002-3695. Tel: 202-651-5488; Fax: 202-651-5489; Web site: http://gupress.gallaudet.edu/annals/
Erfasst vonERIC (Education Resources Information Center), Washington, DC
Update2020/1/01
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