A Qualitative Study of Veteran College Students and Student Service Quality at an Alaskan Faith-Based University

Autor/in	Durbin, Beth
Titel	A Qualitative Study of Veteran College Students and Student Service Quality at an Alaskan Faith-Based University
Quelle	(2017), (103 Seiten) PDF als Volltext Verfügbarkeit Ed.D. Dissertation, Northcentral University
Sprache	englisch
Dokumenttyp	gedruckt; online; Monographie
ISBN	978-0-3554-6479-5
Schlagwörter	Hochschulschrift; Dissertation; Church Related Colleges; Veterans Education; Student Experience; Student Attitudes; Student Adjustment; Nontraditional Students; Interviews; Nonverbal Communication; Student Financial Aid; Student Personnel Services; Faculty Advisers; Teacher Role; Staff Development; Access to Education; Qualitative Research; Alaska + Suchen Sie Ihr Suchwort? Thesis; Dissertations; Academic thesis; Kirchliche Hochschule; Studienerfahrung; Schülerverhalten; Student; Students; Adjustment; Schüler; Schülerin; Studentin; Adaptation; Interviewing; Interviewtechnik; Non-verbal communication; Nonverbale Kommunikation; Finanzielle Beihilfe; Studienfinanzierung; Studienförderung; Lehrerrolle; Personnel development; Personalentwicklung; Education; Access; Bildung; Zugang; Bildungszugang; Qualitative Forschung
Abstract	With the inception of the Post 9/11 GI Bill in 2009, college and universities are seeing more veteran students attending college to earn their degree. The problem was that college and universities have seen a larger number of veteran students attend their institute of higher learning, so services needed to be in place for the veteran students and the issues they could bring with them. The purpose of this qualitative narrative inquiry study was to document the stories of these veteran students' transition to University and their perceptions and experiences with student services provided at one private faith-based Alaskan University. Participants were chosen using purposeful sampling to identify nine students who were older than 18, a military veteran, and attending one campus of an Alaskan faith-based university, and data collection consisted of one-on-one interviews and observations of non-verbal cues. Data analysis employed narrative coding to determine critical events and emergent themes. Three major theme findings included (a) financial aid staff guided effective use of VA benefits, (b) access and support from student services staff were important to veteran student success, and (c) no services missing due to commitment of staff and advisors. Two recommendations for practice called for both private and public college and university administration to adequately train financial aid staff on VA benefits and to open a veteran center or veteran office to improve access and customized support for veteran students. Two recommendations for future research included (a) a qualitative case study to further explore theme 2, and (b) a quantitative comparative study to examine and operationalize theme 3. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.] (As Provided).
Anmerkungen	ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site: http://www.proquest.com/en-US/products/dissertations/individuals.shtml
Erfasst von	ERIC (Education Resources Information Center), Washington, DC
Update	2020/1/01